Checkout → abandon sale → navigate to Products → create item → return → restart sale. Every unknown product cost 2–4 minutes and a context switch the customer could see.

60% of small retailers couldn't afford dedicated barcode scanners. Mobile camera usage for scanning grew 300% YoY — but QuestPOS had no native camera scanning on the POS screen.

68% of attendants reported checkout delays from product creation. 42% of customers abandoned the queue if wait exceeded 3 minutes. One workflow flaw was leaking revenue daily.